Refund and Returns Policy

Overview

At NEVQIRA.com, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.


1. Return Eligibility

  • Items must be returned within 14 days of delivery.

  • Items must be unused, unworn, unwashed, and in original condition.

  • Original tags and packaging must be intact.


2. Non-Returnable Items

  • Final sale items

  • Gift cards

  • Items damaged due to misuse


3. Return Process

To initiate a return, please email:

info@NEVQIRA.com

Include your order number and reason for return. Return instructions will be provided upon approval.


4. Refunds

  • Refunds are issued to the original payment method.

  • Processing may take 5–10 business days after we receive the returned item.

  • Original shipping fees are non-refundable unless the item is defective.


5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Company Name: Redwave Global Limited
  • Address: RM 1105 , 11/F, BLK C PHASE 1 KWAI SHING IND BLDG. 36-40TAI LIN PAI RD KWAI CHUNG HONG KONG
  • Email Address: info@NEVQIRA.com